The Junkluggers of Charlotte Q&A

Why would I call The Junkluggers instead of renting a dumpster?

With a dumpster, not only is an unsightly eyesore sitting on your property for days or even weeks, you also have to do all the work yourself. When you call us, we send two friendly and professionally trained luggers to do all the heavy lifting for you. They will quickly and safely remove all your items, no matter where they are located.

How does it work?

We are an eco-friendly junk removal service that will come to your home or business and lug away items you no longer want or need, for a fee.

We charge by volume based on the space your items take up in our truck, not the time it takes to haul it away. ALL labor and dump fees are included in the price.

We do all the work. Aside from pointing to what you want our luggers to take away, you don’t need to lift a finger.

What forms of payment do you accept?

We accept checks and all major credit cards. We do not accept cash.

What do you do with the items you remove?

We do our best to keep as many of your items out of the landfill as possible. We donate first, recycle any items that cannot be donated. We are happy to provide you with a tax-deductible receipt for donations within 14 days.

Whatever cannot be donated or recycled is taken to the town transfer station.

When should I book my appointment?

We offer a discount on same-day or next-day appointments, but we do fill up fast, so if you know you’ll have a certain day free, book right away! You can book online or call 1-980-288-5848 to speak with a friendly and helpful representative from our Customer Loyalty Center.

How much do you charge?

We charge based on how much space we fill up in the truck. The price includes all labor, dump fees, and time. There are no hidden fees, and when we come to your house, we will provide you with a free estimate before we do any work.

Why can't you give me an exact price before you arrive?

Picture your couch. Then picture a friend’s couch. Then picture your parents' couch. You have three very different images in your head, don’t you? Because junk comes in all shapes and sizes, we cannot give an accurate estimate until we see the items on site. 

Can you do the job if I am not home?

We prefer customers to be on site or have someone there to represent them. We call 15-30 minutes before arrival to let you know we are on our way.

If you are unable to be on site, we will review pricing on arrival and call you for confirmation before we do any work.

Are there any items you cannot take?

Though we strive to take everything we can, there are some items we are unable to remove. We cannot take hazardous materials, including:

Chemicals, Solvents, Oils
Oil Drums (unless it is empty with the bottom and top cut out)
Oil Tanks
Water Heaters

Are you insured?

We have liability insurance, workman’s compensation, and theft/collision insurance for the trucks.

How does the price assurance guarantee work?

The Junkluggers Guarantee ensures that the price provided on-site prior to beginning a job (not the price range given over the phone) is the maximum amount that we will charge a customer once a job is completed.

However, if the items we remove fill up less of the truck than originally anticipated, we will charge less than our original estimate—guaranteed!